If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. Pricing Charges applicable on FASTag Tag Joining Fee - 100 including all applicable taxes CONTACT SCHEDULE A CALLBACK A VRN can be linked to only one T-FLOW Account. For Tunnel Fast Tag enquiries please email tag@merseytravel.gov.uk. Initially, only new customers will be added to the T-FLOW system and they will be able to use the system within 30 minutes after registering (having previously had to wait for a Fast Tag device to arrive in the post). If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. . For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. Mersey Tunnels has operated the Fast Tag scheme for almost 30 years and has many customers using this scheme. The documents you should supply are: Customers will be asked to make an initial payment onto their T-FLOW account by debit or credit card, this will add credit allowing the customer to travel almost immediately and removing the need to wait for Fast Tags to arrive by post. Merseytravel is committed to processing your personal information in a clear and transparent way. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk Minimum charge one hour. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. Penalty surcharge 60. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). For all other users the Class 1 toll is 2.00. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. What is the maximum gross vehicle weight permitted in either of the tunnels? Try using the savings calculator to see how much you can save using T-FLOW. Easily manage your Mersey Tunnel Fast Tag with this app. We would recommend that you seek independent legal advice on this issue. Take your form, a passport size photograph and all the necessary documents (originals only please) to any Merseytravel Centre. Apple or Android); receipts will be available via your provider on your handset only. You have the option to print or download this for your records. You will be asked to enter you card numbers, expiry date and year. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. Penalty surcharge 60, 200 per hour. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. I have registered my plate on line and it wont read. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. To update, visit bit.ly/3GgiZ2h . For full details on how we manage your personal data please refer to our. You can call our Customer Service Contact Centre on 0151 330 1004. Get in Touch Before. Take your supporting documents to a Merseytravel Centre or post them to: Liverpool Lime Street is currently closed to the public due to a security threat. Video technology is being introduced on Wednesday 3 November at both Mersey Tunnels with the launch of a new pre-payment system. The appeal must be made in writing and you must enclose further relevant official documentation dated within the last 12 months to support your appeal. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. We're a exciting and dedicated company based in the Midlands with high quality furniture at great prices with lots of passion .. To request a receipt, please have your card payment details available and click here. For all other enquiries please email ask@merseytravel.gov.uk. I want to appeal against a decision to refuse my application, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. You may find the answer or help you need there. As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. As well as being more convenient and allowing quicker travel through the toll plaza, you no longer have to wait for Fast Tags to arrive by post or activate them before use. Do I need to attend court? Step 3. Take your form, a passport. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. I have a foreign licence plate can I still register? FASTag Breeze through long lines at toll plazas with IDFC FIRST Bank FASTag - FIRSTForward. Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. You must show your Disabled Persons (Blue) Badge to Merseytravel staff if they ask. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. Step 1. Mersey Tunnels has introduced Automatic Number Plate Recognition camera technology (ANPR) at both Birkenhead (Queensway) and Wallasey (Kingsway) plaza. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. You are able to top up your fast tag securely from this app. There may be occasions when we must suspend your T-Flow Account or User(s) on the Account to deal with technical problems or make minor technical changes or to make updates to reflect any changes in relevant laws or comply with any regulatory requirements placed upon Merseytravel. What if I dont want to register my vehicle for T-FLOW? If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. When will I receive my new allocation of journeys in my account? This application provides the best possible management for your Mersey Tunnels Fast Tag. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. JULY 2021 Evidence For Office Use Only You will need BOTH of the following Provided (Tick) Initials / Date Passport sized . The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. The toll fee will be deducted from your T-FLOW account. Exceeding the speed limit is the only endorsable offence under the byelaws. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. Mersey Tunnels introduce T-FLOW the new scheme that replaces the Fast Tag system as the quick easy pre-payment option for travelling through the Mersey Tunnels. What happens if I need to make more than my planned journeys? or It's a simple, reloadable tag, which is affixed to the inside of your car's windscreen, enabling you to automatically pay for tolls, parking, and more. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. Please ensure you leave enough credit to cover any journeys that you need to make. You can apply for free travel through the Mersey Tunnels if: You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. Vehicle class 1 may use any toll lane, vehicle classes 2, 3 and 4 must use attended lanes and the T-FLOW wide lanes at Wallasey. Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. We recommend that you check the rules for the type of ticket you hold before making a claim. or You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. You have the option to print or download this for your records. You can now do this online via our website www.merseytunnels.co.uk - simply cancel the previous Direct Debit (which you do via your online account), wait three days and then set up a new one online. Once your application has been verified and eligibility approved, your vehicle will be automatically classified and when it presents at the toll plaza and is read by the camera and you will automatically be charged at the discounted toll rate. Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. Step 2. Share Your Details. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. Further information can be found at on the Governments website. This is likely due to your active Direct Debit payment date on your account. Open a T-FLOW account If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. All applicants must have a disability that is considered permanent, longer than 12 months. Share Vehicle Details. The simple answer is "No", the toll rate is not liable to VAT and therefore receipts are not issued to customers. Customers can register vehicles of all classes and travel the same day and have the added benefit of the online account management facility. or (d) Merseytravel accepts no liability for losses arising from incorrectly entered VRN. It is the Account Holders responsibility to ensure payments are successfully processed. The debts are not of a level that would significantly impact the level of the toll. Concessionary Travel Passes If a pass is lost or damaged, we recommend that you let us know immediately by visiting one of our Merseytravel Centres or by or by phoning 0151 330 1000. No trains are running from the station. A new, improved website for Mersey . Yes, it is a condition of issue that is strictly monitored. @MerseytravelTV 422 subscribers Subscribe http://www.merseytravel.gov.uk Home Videos Shorts Playlists Community Channels About Videos Play all 1:08 T-FLOW - the pre-paid toll for Mersey Tunnels. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. For further details please email tag@merseytravel.gov.uk. Mersey Tunnels Fast Tag top up and account queries. To make a claim, simply click on the compensation tab below . These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations, Find your ticket when you answer a few questions about you and your journey. For vehicles and trailers the maximum combined length (including any load or loads and drawbar) is 18.3 metres. If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. We aim to have normal service resumed as swiftly as possible. The Resident Concession is only available for personal use. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. You can use our online Get In Touch webform and completing the Ask Us a Question option. With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. You hold a Disabled Persons (Blue) Parking badge We will utilise only relevant categories of DVLA Open, Source Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. Loss or damage is foreseeable if either it is obvious that it will happen, or, if at the time the contract was made, both we and you knew it might happen. Do I have to register to get the discount? Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. Cameras are installed on every lane, and there will also be dedicated T-FLOW lanes for your added convenience. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. Our telephone number is 0151 330 1004. You will need a pre-paid toll account and you must not be travelling for business reasons. Sep 4, 2017 - Merseytravel says improvements will make it easier to collect rejected coins. Mersey Tunnels offers a range of alternative payment options and customers can pay the toll fee by Credit or Debit card or Cash if they do not want to register for T-FLOW. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. The User shall not sell, tamper with or wilfully damage the Fast Tag. as the ANPR Camera will only read those approved by the DVLA. Before using our Get in Touch option, check out our frequently asked questions below. Misuse of the concession may lead to prosecution. If you have an excess credit on the account and you have a Direct Debit linked to your account, you may request a refund online. Merseytravel is not in a position to advise whether or not you should attend court. This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. via your dashboard where you can view your statement or see an itemised history of journeys made. We are sorry for any inconvenience caused. 75 per hour. Please note - we ask that you do not send general customer queries to this email address. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. We are unable to provide a copy of the receipt of this type of payment. We aim to have normal service resumed as swiftly as possible. How should I plan for my journey? Merseytravel reserves the right to refuse any incomplete Application. Additional charges will be made for vehicles of exceptional height or width which require a Police escort. How do I calculate my monthly Direct Debit Payment? If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. The tag has a validity of 5 years and after purchasing . If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect.
Clayton Grimm Blippi Net Worth,
Reynolds County Mo Sheriff,
Civil Air Patrol Achievement 8 Essay And Speech,
Auburn Police Activity Today,
Articles M