If your StubHub sale was cancelled, see the email we sent you for more details. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. StubHub made selling my Billie Eilish tickets last minute really fast and easy! US and Canada 1.866.788.2482 Toll free. Order Help; Ticket Delivery 10-23-2021 06:34 PM. The tickets were to be sent to [] Stubhub isnt going to ruin a customer relationship over something like this. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. They offered access only (not a seat only to watch on big screen) or a refund. Sorry we couldn't be helpful. Check out the table below to see the best alternatives to StubHub. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. We found and bought tickets several weeks before the event. I never saw a refund nor a refund receipt. The seller would net $85.". They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? For more information, please see our DoNotPay doesnt care about that. The event was cancelled and rescheduled to December, which we couldn't make. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. Simple and easy: Buy and sell tickets in only a few taps 2. They did not have or offer any replacement tickets. For obvious reasons, this isnt usually a satisfying compensation. I informed them that I was only selling tickets tonight one of the event. New comments cannot be posted and votes cannot be cast. Cookie Notice Ticketmaster and stubhub disagree with one another so I was not able to transfer. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Cancelling a sale is a Very Expensive proposition. Will it go to collections? Did you find it helpful? Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy Another way you might reach the company is by sending them an email. The company does have something they term FanProtect Guarantee in its User Agreement. You listed on multiple sites and therefore opened yourself to this possibility. Ben - Los Angeles, California. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. This is not StubHubs fault. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. I canceled my listing and I get charged the full amount of selling after 10 days ??? I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. I made an error when I listed my tickets for sale. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. All Rights Reserved. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. Was this answer helpful? You can cancel if the seller fails to deliver as promised on their listing. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. I have a feeling this is not going to turn out good. So I called customer service. Source. Fan rewards: Yes I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. Do I have any reasonable like to stand on? For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . Rich Text; HTML; Preview; Quote. Get buying tips about Ticket Websites delivered to your inbox. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. StubHub contacted me and told me I needed to get scan reports from the . I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. Lesson learned and next time don't list on multiple sites. I have hockey season seats and sometimes list tickets. We are changing the way you register and sign-in to the StubHub Community. Removed the Apple ID. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Sorry but that's how it is. No. ago Pretty frustrating. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. The cancelled ticket resulted in a charge of $680. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Or if you received tickets different than what you paid for, you could request a refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Help us improve this article with your feedback. Terrible experience wit StubHub. Poor customer service is the biggest pet peeve to DoNotPay. Tried to sign in on my account 12/30/2022. Assured transaction was complete, voicemail received from Stubhub stating everything completed. By clicking 'Buy now,' you complete the order. Did you find it helpful? It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Expensive_Hunter_424 6 mo. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! We never received our tickets. Okay. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. We purchased tickets on December 29, 2022 for the Broadway show Six. Everyday: 5:00 AM - 9:00 PM Pacific time. Yes No Still Need Help? They cost $4,970 (4,100). FAQ. This all happened within an hour after the person bought them. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. We aim to provide readers with the most up-to-date information available about today's consumer products and services. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. I list everything from legendary rock band tickets to the newest pop sensation concerts. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Posted and votes can not be posted and votes can not be posted and votes can not be cast replacement... 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